Contact Details Reptile Magic (Pet Care) 6 Spa Lane Retford Notts DN22 6EA
The Security of Your Personal Information
What Personal Information We Collect
Reptile Magic collects personal information that you provide when using the Reptile Magic web site ("Site"). This information includes your first and last name, email address and a password when you create your Reptile Magic account. You can browse this Site without creating an account, but you will need to create an account in order to take advantage of certain features, such as product update notifications, newsletters, and the other Reptile Magic services. We may ask you to confirm your personal information when you contact our Customer Service department. This will allow us to protect your confidentiality by verifying your identity.
Reptile Magic does not intentionally collect personal information about children under the age of 13. If you are under the age of 18 but at least 13 years of age you may use this Site only under the supervision of a parent or legal guardian who agrees to be bound by the Reptile Magic Terms of Use. Children under the age of 13 may not use this Site and parents or legal guardians may not agree to the ReptileMagic.co.uk Terms of Use on their behalf. If you do not agree to (or cannot comply with) any of the Reptile Magic Terms of Use, do not use this Site.
Purchase Information
When you make a purchase from Reptile Magic, we collect your name and payment method information, such as credit card information. We collect this information in order to bill you for your purchase. We also collect information that allows us to ship your order. This includes the name, address, and phone number of the intended recipient(s).
When you create an account at Reptile Magic, you can choose to save your billing information in "My Account." You can also save one or more shipping addresses in your Reptile Magic Address Book. You may change this saved information anytime. Simply go to My Account. Log in with your username and password, then click any of the links under "My Account" or "E-Mail Notifications" and edit whatever personal information you wish.
Cookies and Other Computer Information
When you visit Reptile Magic, you will be assigned a "cookie" (a small text file) to be stored on your computer's hard drive. The purpose of the cookie is to identify you when you visit this Site so we can enhance and customize your online shopping experience.
You can choose to browse on reptilemagic.co.uk without cookies, but without these identifier files you may not be able to complete a purchase or take advantage of certain features of this Site. These features include storing your shopping cart for later use and, in the future, providing a more personalized shopping experience. Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences.
We also collect certain technical information from your computer each time you request a page during a visit to reptilemagic.co.uk. This information may include your Internet Protocol (IP) address, browser type, language, and the address of a referring web site, if any. We collect this information to enhance the quality of your experience during your visit to this Site and will not sell or rent this information to any third parties.
We may also contract with third parties to provide us with data collection and reporting services regarding our customer's activities on this Site and to track and measure performance of our marketing efforts. These third parties may use cookies and may receive anonymous information about your browsing and buying activity on this Site. None of your personally identifiable information (such as your name, address, email address, credit card number, etc.) will be received by or shared with these third parties.
Contacting Reptile Magic
We will use your email address to respond to your questions, suggestions, and/or requests for assistance in using this Site.
Other Times We May Collect Personal Information
From time to time, Reptile Magic may conduct surveys and contests via this Site, email, or other media. If you choose to participate, we may request your name, email address, mailing address and other personal information. We will never sell or rent such information to any third parties.
How We Use Your Personal Information
Information we collect on reptilemagic.co.uk may be used to enhance your shopping experience in the following ways:
- Deliver merchandise and services that you purchase online
- Register you as a member of Reptile Magic
- Prevent fraud and bill you for your purchases
- Confirm your orders
- Respond to your customer-service inquiries or requests
- Communicate great values and featured items to you
- Find and stock the products you want
When and With Whom We Share Your Personal Information
We never sell or rent your personal information to any third parties under any circumstances except to comply with valid legal processes (subpoenas, warrants) or as required by law.
How You Can Control the Use of Your Personal Information
You can modify your personal information anytime. Simply go to My Account. Log in with your username and password, then click any of the links under "My Account" or "E-Mail Notifications" and edit whatever personal information you wish.
Do not share your Reptile Magic password with anyone. Other than on this Site, Reptile Magic will never ask you for your password.
How We Protect the Security of Your Personal Information
The security of your personal information is very important to us. In our efforts to protect your online transactions, we use a technology called Secure Sockets Layer (SSL). If your browser is capable of SSL (and most are), your personal information will be automatically encrypted, or encoded, before it is sent over the Internet.
Ultimately, your personal information is protected by the password you created when you created an account at Reptile Magic (or another password you chose after changing a previous password). Please keep this password confidential. No Customer Service Associate or any other representative of Reptile Magic will ever ask you for your password. The confidentiality of your password is yours to protect. You may change it anytime by going to My Account. Log in with your username and password, then click "Change my account password" and enter a new password.
How You Can Decide What Marketing Communications You Receive From Us
Reptile Magic may from time to time send you email messages or other forms of marketing communications describing new items, featured merchandise and great values. You can choose to stop receiving any marketing emails from us at any time. Simply go to My Account, sign in, click "Subscribe or unsubscribe from newsletters" and remove the check in the box next to the online email newsletter(s) you would no longer like to receive. If you would prefer to stop receiving other forms of marketing communications from us, please follow the directions on the marketing materials from us or contact our Customer Service department.
The only email messages you will receive from Reptile Magic when you elect not to receive marketing emails will be to confirm any purchases you make on our site, let you know your order has been shipped, respond to your Customer Service inquiries and to answer any other questions you may have about our site. In addition, we may also need to send operational emails to inform you of any changes to our site that might affect your personal information, or to announce product recalls.
More About Your Privacy
We realize that making purchases at Reptile Magic, or any other web site, requires trust on your part. We value your trust very highly, and pledge to you, our customer, that we will work to protect the security and privacy of any personal information you provide to us and that your personal information will only be used as set forth in this Policy. This includes your name, address, phone number, email address, and credit card information, in addition to any other personal information that can be linked to you, personally.
We believe that you have a right to know, before shopping at Reptile Magic or at any other time, exactly what information we might collect from you, why we collect it, and how we use it.
We do not and will not sell or rent your personal information to anyone. You have the right to control your personal information as you see fit.
If you have an account at ReptileMagic.co.uk and you want to change or modify any of your personal information, you can do so anytime by going to My Account, log in with your username and password, then click any of the links under "My Account" or "E-Mail Notifications" and edit whatever personal information you wish.
Reptile Magic may provide links to certain third party web sites. This Privacy Policy applies only to activities conducted and personal information collected on this Reptile Magic web site. Other web sites may have their own policies regarding privacy and security.
Changes to the Reptile Magic Privacy Policy
This Privacy Policy was last updated on May 28, 2007. We reserve the right to change, modify or amend this policy at any time. Please check our Privacy Policy periodically for changes. Use of this Reptile Magic web site after modification implies that you consent to this Privacy Policy as modified.
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